Our cancellation policy refers to all confirmed bookings at Min y Don Christian Adventure Centre.
Your booking is confirmed when a completed booking form and payment/issue of deposit invoice for a non-refundable deposit is made.
Cancellations must be made in writing and is only effective on the date the cancellation is received. A reduction in group numbers, must also be made in writing either by email or completed group form.
Cancellation of a booking, for whatever reason, by either a group, school or individual, will be subject to the following charges:
Family Holiday Weeks |
|
Cancellation occurs | Percentage of full fee due |
More than 84 days (12 weeks) | Booking Deposit Only |
Within 84 days (12 weeks) | 60% – VAT |
Within 56 days (8 weeks) | 80% – VAT |
Within 42 days (6 weeks) | 100% – VAT |
Groups and Schools |
|
Reduction in numbers occurs | Action needed |
Before Balance of Fees invoice is issued. | Email to inform of group number changes. |
Once Balance of Fees invoice is issued. | Amendments can be made to your Balance of Fees, as long as it can be paid before the due date. |
7 days before Balance of Fees due date. | Your balance of fees cannot be changed. |
Refund Requests – Groups and Schools – Refund requests for individual cancellations that occur 7 days before your arrival date will be dealt with on a case-by-case basis. We may ask for further information regarding the cancellation to help in our consideration.
Refund Requests – Family Holiday Weeks – We are unable to offer refunds for holiday week bookings cancelled due to accident or illness. Please see the note below regarding travel insurance.
Travel Insurance – We recommend that guests & group leaders consider taking out appropriate travel insurance to safeguard against risks such as theft, accident, illness or the cost of cancelling a holiday/residential visit.
Transferrals – In the event of a booking cancellation, a transfer to an alternative date may be considered, if a date is available. Such cancellations/transferrals will be dealt with on a case-by-case basis and you may or may not be able to transfer your booking deposit.
Cancellations by Min y Don – In the event of your course or holiday having to be cancelled by Min-Y-Don, you will be offered either a full refund, or a similar course on different dates.
This cancellation policy was updated: February 2024